Playing the Numbers: Using ACD Statistics for Workforce Management - Robotics Institute Carnegie Mellon University

Playing the Numbers: Using ACD Statistics for Workforce Management

Ofer Matan and Illah Nourbakhsh
Journal Article, Telemarketing and Call Center Solutions, Vol. 16, No. 9, March, 1998
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BibTeX

@article{Matan-1998-14599,
author = {Ofer Matan and Illah Nourbakhsh},
title = {Playing the Numbers: Using ACD Statistics for Workforce Management},
journal = {Telemarketing and Call Center Solutions},
year = {1998},
month = {March},
volume = {16},
number = {9},
}
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