We have developed a framework for intelligent computer-supported conflict resolution through negotiation/mediation. The model integrates Artificial Intelligence and decision theoretic techniques to provide enhanced conflict resolution and negotiation support in
group problem solving settings. This model has been implemented in the PERSUADER, a computer program which operates in the domain of labor management disputes. The PERSUADER, acting as a mediator, facilitates the disputants’ problem solving so that a mutually agreed upon settlement can be achieved. The PERSUADER embodies a general negotiation model that handles multi-agent, multi-issue,
singe or repeated encounters based on an integration of Case-Base Reasoning and Multi-Attribute Utility Theory.