Creating trustworthy robots: Lessons and inspirations from automated systems
Abstract
One of the most significant challenges of human-robot interaction research is designing systems which foster an appropriate level of trust in their users: in order to use a robot effectively and safely, a user must place neither too little nor too much trust in the system. In order to better understand the factors which influence trust in a robot, we present a survey of prior work on trust in automated systems. We also discuss issues specific to robotics which pose chal- lenges not addressed in the automation literature, particularly related to reliability, capability, and adjustable autonomy. We conclude with the results of a preliminary web-based questionnaire which illustrate some of the biases which autonomous robots may need to overcome in order to promote trust in users
BibTeX
@conference{Desai-2009-10198,author = {Munjal Desai and Kristen Stubbs and Aaron Steinfeld and Holly Yanco},
title = {Creating trustworthy robots: Lessons and inspirations from automated systems},
booktitle = {Proceedings of AISB '09 Convention: New Frontiers in Human-Robot Interaction},
year = {2009},
month = {April},
}