Literature Review of Teamwork Models

Abstract

Both human collaboration and software agent collaboration have been thoroughly studied, but there is relatively little research on hybrid human-agent teamwork. Some research has identified the roles that agents could play in hybrid teams: supporting individual team members, being a teammate, or supporting the team as a whole. Some other work has investigated trust concepts as the fundamental building block for effective human-agent teamwork or posited the types of shared knowledge that promote mutual understanding between cooperating humans and agents. However, many of the facets of human agent teamwork models, such as communication protocols for forming mutual intelligibility, performing team monitoring to assess progress, forming joint goals, addressing task interdependencies in hybrid teamwork are still unexplored. In this report, we address the following questions: 1. what factors affect human team task performance and cognition? 2. how can agent coordination mechanisms be adapted for human-agent teams? 3. with current technologies, what roles can agents successfully fill in hybrid human-agent teams? 4. what are the barriers to human-agent interaction?